.whalesens-chat-widget,.whalesens-chat-widget *{box-sizing:border-box}.whalesens-chat-widget{color:#20323b;font-family:PingFang SC,Microsoft YaHei,Noto Sans SC,Arial,sans-serif;font-synthesis:none;letter-spacing:normal;-webkit-font-smoothing:antialiased}.whalesens-chat-widget button,.whalesens-chat-widget input,.whalesens-chat-widget textarea{font-family:inherit}.chat-launcher{align-items:center;background:#2c9d5a;border:0;border-radius:50%;bottom:24px;box-shadow:0 14px 32px #19593a40;color:#fff;cursor:pointer;display:flex;height:72px;justify-content:center;padding:0;position:fixed;right:24px;width:72px;z-index:1001}.chat-launcher:hover{box-shadow:0 18px 38px #19593a52;transform:translateY(-2px)}.launcher-icon{font-size:34px}.chat-window{background:#fff;border:0;border-radius:20px;bottom:24px;box-shadow:0 24px 60px #1632412e;display:flex;flex-direction:column;height:min(720px,calc(100vh - 48px));max-height:calc(100vh - 48px);overflow:hidden;position:fixed;right:24px;width:min(480px,calc(100vw - 32px));z-index:1002}.chat-window-onboarding{height:auto}.chat-header{align-items:center;background:linear-gradient(135deg,#237a68,#2c9d5a);color:#fff;display:flex;justify-content:space-between;min-height:100px;padding:15px 18px 15px 20px}.agent-profile{align-items:center;display:flex;gap:12px}.header-avatar-frame{align-items:center;background:#fff;border:2px solid #fffffff0;border-radius:50%;display:flex;flex:0 0 52px;height:52px;justify-content:center;overflow:hidden;width:52px}.avatar-monogram{align-items:center;background:#e7f3ea;border:2px solid #fffffff0;border-radius:50%;color:#237a68;display:flex;flex:0 0 52px;font-size:22px;font-weight:700;height:52px;justify-content:center;width:52px}.agent-kicker{color:#ffffffb8;display:block;font-size:9px;font-weight:700;letter-spacing:.1em;margin-bottom:5px}.agent-copy h2,.agent-copy p{margin:0}.agent-copy h2{font-size:19px;font-weight:600;line-height:1.15}.agent-copy p{font-size:13px;line-height:1.2;margin-top:4px}.agent-status{align-items:center;color:#ffffffd1;display:inline-flex;font-size:12px;gap:6px;margin-top:6px}.status-dot{background:#a3ef7d;border-radius:50%;height:7px;width:7px}.close-button{align-items:center;background:transparent;border:0;color:#fff;cursor:pointer;display:inline-flex;font-size:24px;height:36px;justify-content:center;padding:0;width:36px}.close-button:hover{background:#ffffff1f}.onboarding-panel,.conversation-panel{flex:1;min-height:0;overflow-y:auto}.onboarding-panel{padding:18px 22px 10px}.welcome-block h1{color:#20323b;font-size:23px;letter-spacing:-.04em;line-height:1.3;margin:12px 0 8px}.welcome-block p{color:#6d7c88;font-size:14px;line-height:1.6;margin:0}.form-heading{align-items:baseline;border-top:1px solid #edf0ef;display:flex;justify-content:space-between;margin-top:21px;padding-top:18px}.form-heading span{font-size:14px;font-weight:700}.form-heading small{color:#98a3aa;font-size:11px}.visitor-form{display:flex;flex-direction:column;margin-top:16px}.form-error{color:#bd0010;font-size:12px;line-height:1.4;margin:0 0 12px}.visitor-form label{font-size:14px;font-weight:700;margin-bottom:8px}.visitor-form input{appearance:none;background:#fff;border:1px solid #d7e0dc;border-radius:11px;color:#16273b;font-size:14px;line-height:1.2;min-height:45px;outline:none;padding:0 14px;width:100%}.visitor-form input:focus,.composer textarea:focus{border-color:#2c9d5a;box-shadow:0 0 0 3px #2c9d5a1f}.visitor-form input::placeholder,.composer textarea::placeholder{color:#8795a3}.visitor-form label+.input-with-icon{margin-bottom:18px}.input-with-icon{align-items:center;display:flex;position:relative;width:100%}.input-with-icon>.anticon{color:#718091;font-size:20px;left:14px;position:absolute;z-index:1}.input-with-icon input{padding-left:48px}.primary-button,.send-button{align-items:center;background:#2c9d5a;border:0;color:#fff;cursor:pointer;display:inline-flex;justify-content:center}.primary-button{border-radius:11px;font-size:16px;font-weight:700;gap:12px;min-height:48px;margin-top:4px}.primary-button:hover,.send-button:not(:disabled):hover{background:#237d4b}.guide-preview,.conversation-guide{background:#f7f9f8;border:1px solid #e7eeea;border-radius:13px;margin-top:18px;padding:13px}.guide-heading{align-items:center;display:flex;justify-content:space-between}.guide-heading strong{font-size:12px}.guide-heading span{color:#97a49d;font-size:10px}.guide-list{display:grid;gap:7px;grid-template-columns:repeat(3,1fr);margin-top:10px}.guide-option{align-items:center;background:#fff;border:1px solid #dcebe0;border-radius:10px;color:#516174;cursor:pointer;display:flex;flex-direction:column;font-size:11px;gap:6px;justify-content:center;min-height:63px;padding:8px 5px;text-align:center}.guide-option>svg{color:#2c9d5a;font-size:17px}.guide-option:hover,.guide-option-selected{background:#f2fbf3;border-color:#2c9d5a;color:#205c39}.conversation-panel{display:flex;flex-direction:column;min-height:440px}.messages-list{background:#fff;flex:1;min-height:0;overflow-y:auto;padding:22px 20px 18px}.welcome-intro{align-items:flex-start;display:flex;gap:14px;margin:0 16px 22px}.welcome-intro-icon{color:#2c9d5a;flex:0 0 auto;font-size:22px;margin-top:3px}.welcome-intro p{color:#263541;font-size:15px;line-height:1.55;margin:0}.welcome-message,.message-row{align-items:flex-start;display:flex;gap:9px}.welcome-message{margin:0 8px}.message-avatar-image{background:#edf7ef;border:1px solid #dcebe1;border-radius:50%;flex:0 0 32px;height:32px;width:32px}.avatar-monogram.message-avatar-image{border-width:1px;color:#237a68;font-size:14px;height:32px;width:32px}.welcome-message .message-avatar-image,.bot-row .message-avatar-image{margin-top:4px}.message-content{max-width:calc(100% - 41px)}.message-bubble{border-radius:15px;font-size:14px;line-height:1.6;padding:11px 13px}.message-bubble p{margin:0 0 8px}.message-bubble ul,.message-bubble ol{margin:7px 0 8px;padding-left:19px}.message-bubble li{margin:2px 0}.bot-bubble{background:#f1f6f2;color:#273943}.user-bubble{background:#e7f3ea;color:#263541}.message-time,.message-meta{color:#8d99a0;font-size:12px}.message-time{display:inline-block;margin:6px 14px 0}.message-meta{align-items:center;display:flex;gap:7px;margin-top:5px}.user-row,.user-row .message-meta{justify-content:flex-end}.message-meta button{background:transparent;border:0;color:inherit;cursor:pointer;padding:0}.read-status{align-items:center;color:#82ba8b;display:inline-flex;font-size:11px;gap:0}.read-status .anticon+.anticon{margin-left:-4px}.typing-indicator{align-items:center;background:#f1f6f2;border-radius:14px;display:flex;gap:4px;min-height:38px;padding:0 14px}.typing-indicator span{animation:whalesens-cn-bounce 1.1s infinite ease-in-out;background:#77aa89;border-radius:50%;height:5px;width:5px}.typing-indicator span:nth-child(2){animation-delay:.12s}.typing-indicator span:nth-child(3){animation-delay:.24s}@keyframes whalesens-cn-bounce{0%,60%,to{opacity:.35;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}.conversation-guide{background:transparent;border:0;margin:18px 0 0 49px;padding:0}.conversation-guide .guide-heading{gap:9px;justify-content:flex-start;margin-bottom:9px}.conversation-guide .guide-heading svg{color:#2c9d5a;font-size:19px}.guide-option-button{border:1px solid #68c978;border-radius:12px;flex-direction:row;font-size:15px;gap:12px;margin-top:9px;min-height:54px;padding:0 14px;text-align:left;width:100%}.guide-option-button>svg:first-child{color:#2c9d5a;font-size:21px}.guide-option-button>svg:last-child{color:#59716a;font-size:17px;margin-left:auto}.composer{background:#fff;border-top:1px solid #e5ece7;display:flex;flex-direction:column;padding:12px 16px 11px}.composer-field{position:relative;width:100%}.composer textarea{border:1px solid #cfddd4;border-radius:13px;font-size:15px;line-height:1.5;min-height:50px;outline:none;padding:13px 76px 11px 14px;resize:none;width:100%}.send-button{border-radius:9px;font-size:18px;height:38px;position:absolute;right:6px;top:6px;width:38px}.send-button:disabled{cursor:not-allowed;opacity:.42}.composer-hint{color:#99a4af;font-size:10px;margin-top:5px;padding-left:3px}.toast-message{background:#12253a;border-radius:8px;bottom:78px;color:#fff;font-size:12px;left:50%;padding:8px 12px;position:absolute;transform:translate(-50%);white-space:nowrap}.toast-enter-active,.toast-leave-active{transition:opacity .16s ease,transform .16s ease}.toast-enter-from,.toast-leave-to{opacity:0;transform:translate(-50%,5px)}@media(max-width:560px){.chat-launcher{bottom:16px;right:16px}.chat-window{border-radius:0;height:100vh;inset:0;max-height:100vh;width:100vw}.chat-header{min-height:88px;padding:16px}.onboarding-panel{padding:23px 18px 18px}.welcome-block h1{font-size:22px}.conversation-guide{margin-left:0}}.chat-window{width:min(420px,calc(100vw - 32px))}.header-avatar{height:100%;object-fit:cover;width:100%}.message-avatar-image{object-fit:cover}@media(max-width:560px){.chat-window{width:100vw}}